Welcome to PartitionProStore’s FAQ section. Below you’ll find answers to common questions about our office solutions, delivery services, and customer support. If you can’t find what you’re looking for, please don’t hesitate to contact our team.

About Our Products

What types of office solutions does PartitionProStore offer?
We specialise in premium workspace solutions including office partitions, freestanding screens, board accessories, home office furniture, display cabinets, and workspace organisation products. Our range is designed to enhance productivity in business, educational, and home office environments.
Are your products suitable for both commercial and home office use?
Absolutely! Our products are designed to meet various needs. Our Home Office range (including desks, bookcases, and bundles) is perfect for residential workspaces, while products like Freestanding Partition Screens and Combination Boards are ideal for commercial environments.
How do I choose the right office partition for my space?
Consider your space requirements, privacy needs, and aesthetic preferences. Our Freestanding Partition Screens offer flexibility, while Desktop Screens provide individual workspace separation. For larger spaces, our Display/Presentation products might be suitable. Need advice? Our customer service team can help.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through encrypted channels for your security.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 1 hour of placement by emailing [email protected]. We process orders quickly to ensure fast delivery, so later requests may not be possible.

Delivery & Shipping

What delivery options are available?
We offer two shipping methods:
Standard Shipping: £12.95 via DHL/FedEx (10-15 working days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 working days after dispatch)
Do you ship internationally?
Yes! We ship worldwide from our Manchester, UK base, excluding some remote areas in Asia. Our global delivery network ensures your office solutions arrive safely wherever you are.
How long does order processing take?
Orders typically process in 1-2 working days (excluding weekends/bank holidays). You’ll receive tracking information via email once your order dispatches.
Can I track my order?
Absolutely. Both shipping methods include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking updates. EMS tracking is also available for Free Shipping orders.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5-7 working days. The time for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our support team is available via email at [email protected]. We aim to respond to all enquiries within 24 working hours.
Do you offer product recommendations or space planning advice?
Yes! Our team has extensive experience in workspace solutions. Contact us with your space dimensions and requirements, and we’ll suggest products to create your ideal work environment.
What should I do if my product arrives damaged?
Please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and may request return of the damaged item.

Additional Information

Are your products easy to assemble?
Most of our products come with clear assembly instructions and require only basic tools. Items like partition screens typically need no assembly at all.
Do you offer bulk discounts for large orders?
We’re happy to discuss pricing for large orders or complete office fit-outs. Please contact our sales team with your requirements for a personalised quote.
Where is PartitionProStore located?
Our headquarters and warehouse are located at:
77 Nicholas Croft, Manchester, GB M1C 7NC
While we don’t offer in-person shopping, you’re welcome to contact us about product specifications.

Need help with something not covered here? Our customer service team is always happy to assist. Email us at [email protected] for personalised support.